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HECTOR MANUEL CUEVA ROSAS

Hello all,

I have this problem, hoping some one would help me.

POS entry with wrong payment type "electronic transfer", must has been set as "cash".
Tried fixing it, but: wrongly reversed with payment type "cash" instead of "electronic transfer"

I still need to delete the first one, the bank one, the "electronic transfer".

Cannot delete, cannot edit, cannot reverse anymore. Wrong entry created a bank journal that later on I must have to conciliate, there would never be an bank extract with this mistaken "electronic transfer"

Customer support told me, there is no way to delete it, but I can fix it through a journal entry, question is how? I am totally lost.

Thank you for your help.


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Savya Sachin
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Hi,

You can create a journal entry and correct this. when creating, Select the appropriate Journal used for the original 'electronic transfer'.
enter the date on which you want this correction to be reflected.
In the debit line account, Choose the Customer account associated with the POS sale, then Enter the total amount of the POS sale. In the Credit Line Account, Select the Cash account used in the reversed entry. Add the Reference mentioning the correction of POS payments with the reference number of the previous payment.

before validating consult with your accounting team if needed to ensure accuracy of the payment

Thanks

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Joie Hadinata
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I notice in supermarkets here, if cashier choose payment by debit card, they have to type in something like the card number. If Odoo implement this, this  can prevent accidentally choosing debit card when cash is intended

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HECTOR MANUEL CUEVA ROSAS
Author Best Answer

Savya,

Thank you for your kind response, it helped me much, I now have a clear understanding of how to remove an unwanted journal entry. Doing as you say, and leaving the POS orders as they are will do the job perfectly without affecting anything else.

What do you mean with "ensuring accuracy of the payment"? Is it something additional to do? For me it was enough doing as you said before.

Kind regards


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Savya Sachin

Thanks, just verify the entry you created with your accounts team. whether it hits the right account or not.

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