Using Odoo V.10. When a customer returns a product and we refund a Credit Card at our POS and choose our Credit Card Payment Option (Which is our Journal for paying with Credit Card) The payment Screen shows Sale for Example -1.00, Tendered 0.00 and Change 1.00. This change then gets taken out of Undeposited Funds when in actuallity it should be coming out of Credit Card Clearing.
On the Credit Card Payment Journal payment Account, I have Credit Card Clearing as the Default Debit and Credit Accounts.
Anyone know the solution to stop POS from giving change on Credit Card Refunds?
Odoo does not invent this. Please provide the necessary information about your settings in order to get help.
Ok, so it is quite simple. A Customer wants to return a product at our POS and receive a Refund on their Credit card. We add the item to the Sale and select Quantiy -1. Then we select payment method Credit Card. Once that is selected, the tender comes up with 0.00 Tendered for Credit Card with the amount of the product showing as Cash Back to the customer. There should be 0.00 change and amount tendered should be a negative for the Credit Card.
See my screen shots attached to see this in action.
Ermin,
Have you seen my last post with more info?
Matthew J. Merhaut
IT Manager
A.T. Merhaut, Inc.
P - (800) 510-7530 x-13
F - (866) 822-9205
matt@merhaut.com
www.merhaut.com
From: Ermin Trevisan [mailto:trevi@twanda.com]
Sent: Friday, August 04, 2017 12:38 PM
To: Matthew Merhaut
Subject: Re: POS Credit Card Refund Giving Change?
View Forum Post
Odoo does not invent this. Please provide the necessary information about your settings in order to get help.
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Ermin Trevisan
Sent by Odoo S.A. using Odoo.