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Alvaro Zucula Junior

Hi, I am having problems setting up kitchen printer. I have an RONGTA RP331 printer witch is connected via network, when I try to printer the order I am having an error : Failed in printing the changes in the order

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Alvaro Zucula Junior
Author Best Answer

Thank you Ksolves,

I've already tried all of the steps but still facing same error.

I will try to contact Odoo support.

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Ksolves India Limited (Odoo Gold Partner)
Best Answer

Hi Alvaro,

Hope you are doing well!

To resolve the issue with the RONGTA RP331 printer in Odoo Point of Sales, you can try the following steps:

  1. Check the network connection between the printer and the computer running Odoo
  2. Verify the correct IP address and port number of the printer in the Odoo configuration
  3. Check if the printer is properly configured and installed on the computer
  4. Update the printer drivers and firmware to the latest version
  5. Restart the printer and the computer and try printing again.

If the issue still persists, you can also try clearing the cache and cookies of your browser, and then restarting the browser.

If these steps do not resolve the issue, you can contact the manufacturer's support or the Odoo support team for further assistance.

Regards,

Team Ksolves!


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