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Hello,

We’re facing an issue in our Balance Sheet report.

The Payables section under LIABILITIES > Current Liabilities seems to have been accidentally removed, as shown in the screenshot below.

Now, when we go to Accounting > Configuration > Accounting Reports and attempt to add a new line in the Balance Sheet template to recreate the Payables section, we get the following error:

Validation Error: "The operation cannot be completed: A report line with the same code already exists."

We’re also currently unable to access the Balance Sheet Report itself.

Has anyone encountered this before? Any suggestions on how to clean up or restore this line so we can get the report working again without losing any data?

Thanks in advance for your help!

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Best Answer

Greetings, please find the answer to your query below:

  • Ensure that the Payable Accounts are correctly set up in your chart of accounts. Check under Accounting > Configuration > Chart of Accounts to confirm the accounts are properly linked.

  • Review the Journal Entries under Accounting > Journal Entries to verify that all Payables-related entries are recorded correctly.

  • Check the Balance Sheet report filters to make sure the date range and filters are correctly set.

  • If taxes are involved, ensure that the tax configuration is set up properly, as incorrect tax setups can sometimes prevent Payables from showing up.

  • Lastly, try refreshing or rebuilding your account reports. You can do this under Settings > Technical > Database Structure > Reports.

    We hope this helps! In case you need any further assistance- you can reach out to us!

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