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John Tobben

I've tried to add the Outlook extension for Odoo v14+e for a colleague of mine, but ran into a strange problem. The shortcut works in the online Outlook365 environment but in the PC-app it stays grey and can't be selected. We've tried reinstalling it several times and logged out and in multiple times. We've even waited a full day to see if it might "sync" in any way, but it didn't. When installing the extension for myself it worked immediately after following the online manual. Does anyone know what might be causing this?  

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John Tobben
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Beste relatie, Dank voor jouw bericht!  Ik ben niet langer werkzaam bij Act-in, vandaar dat ik je wil vragen contact op te nemen met één van mijn (oud-)collega's. Voor sales-gerelateerde vragen kun je terecht bij Harry Rademakers, harry.rademakers@act-in.com.Voor technische vragen kun je terecht bij onze helpdesk, helpdesk@act-in.com. Je mail wordt niet, automatisch, doorgestuurd. Bedankt en wie weet tot ziens! Met vriendelijke groeten,John Tobben  Dear contact, Thanks for your message! I am no longer working for Act-in, so I have to ask you to contact one of my (ex-)colleagues. For sales related questions you can contact Harry Rademakers, harry.rademakers@act-in.comFor technical support please contact our helpdesk, helpdesk@act-in.com Your message will not be forwarded automatically. Thank you and who knows we'll see each other again! Kind regards, John Tobben
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Peter Groft
Best Answer

Enable/Disable Add-ins
Open the Microsoft Outlook client.
Select “File” > “Options“.
Choose “Add-ins” on the left pane.
At the bottom of the window, ensure the “Manage” drop-down has “COM Add-ins” selected, then select the “Go…” button.
Check the Add-ins you wish to turn on.
Select “OK” when you're done.

Hope This Works,
Peter

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Chris Mann
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Hi John, i've noticed the same behaviour myself. What Outlook version do you use? I'm on Outlook 2019 Desktop (Windows). 
This seems to be a problem with the latest version released alongside V15 in October.
The old version still works both on desktop and web versions of Outlook.
https://download.odoo.com/plugins/v14/outlook/manifest.xml
Try using that one until someone resolves the issue.

Regards, Chris

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