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ODOO15.0[CE] : website - contactus doesn't forward to crm (Sales Team) even the sales Team and Salesperson are assigned but send an email not processed by odoo

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Boujraf Youssef

OUTGOING EMAIL Server : accounting@xxx.be as catchall email adress too

CRM : alias email - sales@xxx.be



WEBSITE : Settings

I am receiving an email with the contents from the outgoing email server (as catchall)

From: Accounting
Sent: Saturday, 10 June 2023 23:12
To: info@xxx.be
Subject: Offre gâteau anniversaire

This message has been posted on your website!
___________

name : xxx
phone : +324xxxxxx
email : xxx@gmail.be
company : Gateau
description : Fraise

 
Then I see in my odoo log :


Jun 10 21:11:59 accounting04 Odoo Server 15.0:www.xxx.be:INFO:odoo.addons.mail.models.mail_thread:Ignored mail from accounting@xxx.be to sales@xxx.be with Message-Id <810343241xxxxxxxx1946868896-openerp-private@accounting04>: found duplicated Message-Id during processing 

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Best Answer

Hii Boujraf,
Take a look : https://geminatecs.com/blog/what-is-crm-things-you-need-to-know-about
I hope this information is helpful to you.
Feel free for further assistance on contact@geminatecs\.com
Thank\ you 
Geminate\ Consultancy\ Services 
W\ :\ www.geminatecs.com

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