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Melvin C Varghese

Hi,

I am running odoo v12 using docker-compose. Trying to configure a GSuite mailbox in such a way that mails from that mailbox are fetched via IMAP and appear in "Discuss" section of CRM.

The IMAP and SMTP server connection seems ok. But no emails appear in Discuss. What could be the issue...

I went through these docs:

https://www.odoo.com/documentation/user/12.0/discuss/email_servers.html
https://www.odoo.com/forum/help-1/question/configure-e-mail-inbox-to-discuss-143554

https://www.cybrosys.com/blog/email-aliasing-in-odoo

The above link did not make much sense to me... Please help.

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Arnaud Colombana
Best Answer

Catchall aliases and the mx subdomain on your DNS.

For exemple if you use : example.com you have to use a alias domain named erp.example.com and your odoo email will be @erp.example.com

These configs are made in your domain DNS

Remember to modify the catchall aliases to reflect your configuration in odoo (dev mod)

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