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prueba

Hello

I'm using Odoo v12 Enterprise self hosted.  After installing the Maintenance modules for a multi company setup, I noticed that one of the company was receiving email as soon as I created an equipment and assigned to each user, but the other company wasn't.

After check the outbound mail config. Delete and create it again as it was before (It was OK). The rest of the task like invoice, quotes, etc are sent with no issues (they were OK before). But now none of both companies receive an email after equipment has been created. What's more, If I add a note to this newly created equipment, the user receive and email with this comment. But no

Any tip to check and solve this issue?

Thanks in advance


 

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prueba
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Hello. I fact, I have discover fortunately right now,  that If I create an empty equipment, with no employee and no category, once saved if I add the employee, they receive the message. But if I fill all the data in the equipment since start they dont.

Techneith, I have a single outgoing server.

Hi! Not it is not resolved as I cannot create a fully populated equipment. I dont know if this is the procedure to create an equipment or not.  If you can confirm that once fully populated the equipment, the email will never be sent and it must be done first as empty equipment, I will do it that way

Thanks

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Nikhil Agarwal

So issue solved. Right :) ?

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Nikhil Agarwal
Best Answer

have you specified multiple outgoing servers? check if the outgoing mail server is being set in the email when equipment is created

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