I have created a Helpdesk team and tickets in Odoo. Whenever someone sends an email to my helpdesk mail alias, a ticket is created in Odoo (for example, Customer A sends an email and a ticket is created).
When I respond to "Customer A" by clicking the "SEND MESSAGE" button, the email is sent, and Customer A receives it. However, the email appears to be sent from "notifications@mycompany.com" instead of my email address.
This is not the expected behavior.
Requirement : Since I am sending the email to Customer A from my login, the "From" address should display as "gayathri@mycompany.com."
Can you help me resolve this issue?
I already studied the Odoo documentation SEND MAILS and RECEIVE MAILS
I need a help on how to make the business requirement work