Hi, Has anyone of you ever faced this issue?
I tried twice this subsc. key. but now it says database expried, there is no way to fix or to get back to it.
Does anyone of you know any solution?
Thank you!
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Hello,
Yes, this issue can happen when the subscription key validation fails multiple times or when the database UUID/license does not match the registered Enterprise subscription.
You can try the following:
- Verify that the subscription code is correct and still active
- Restart the Odoo service and retry the registration
- Check internet connectivity from the server to Odoo licensing services
- Update the subscription code from Settings → General Settings → Enterprise License
- If the database is already marked expired, contacting Odoo Support may be required to reactivate it
Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.
Regards,
Zehntech Technologies Inc.
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The only solution is contacting Odoo Support - https://www.odoo.com/help
Yes, you are right to contact support, but it takes more than 8 hours, I cannot wait that long, till that I am creating a new one, in few minutes ! 😃 😃
Hello there,
It seems you are using the Enterprise On-Premise version. Using the same subscription code multiple times may be causing this issue, as Odoo may restrict repeated activations with a single subscription code.
You can try the direct chat with the Odoo support team will also help with this issue quickly. Or raising a support ticket with them