Hi,

I appreciate Odoo. Your products is so great and enable many startup to have a proper ERP.

Official Documentation:

https://www.odoo.com/documentation/user/13.0/helpdesk/overview/getting_started.html

I am intending to create a record 'New Ticket' trigged by email from finance@companydomain.com . Purchaser would send the bill to finance@companydomain.com / create it manually through Odoo, so the information is confidential.

I am intending to utilize Helpdesk as a way to track performance.

Expected behavior:

Only team member of a Helpdesk Team can see the ticket.

Actual behavior:

Everyone can see the tickets if you have access rights as User in Helpdesk.

Sincerely,

Jason