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Tom Adams

Hi all, 


I've just got into Odoo and was impressed with it after hosting it on my previous VPS. Everything worked fine and then install was smooth from the Source Install instruction on the Odoo documentation site. 

I've since then wiped that server and started it again as I've decided to use it as a dedicated utility server with Odoo. 

After a fresh install reimagine I've not been able to get to running Odoo. I get this error relating to LXML.


Error processing line 1 of /usr/lib/python3/dist-packages/distutils-precedence.pth:

  Traceback (most recent call last):
    File "", line 201, in addpackage
    File "", line 1, in 
  ModuleNotFoundError: No module named '_distutils_hack'

Remainder of file ignored
Traceback (most recent call last):
  File "/var/www/accounts/odoo/odoo-bin", line 5, in 
    import odoo
  File "/var/www/accounts/odoo/odoo/__init__.py", line 134, in 
    from . import modules
  File "/var/www/accounts/odoo/odoo/modules/__init__.py", line 8, in 
    from . import db, graph, loading, migration, module, registry, neutralize
  File "/var/www/accounts/odoo/odoo/modules/graph.py", line 11, in 
    import odoo.tools as tools
  File "/var/www/accounts/odoo/odoo/tools/__init__.py", line 24, in 
    from .mail import *
  File "/var/www/accounts/odoo/odoo/tools/mail.py", line 19, in 
    from lxml.html import clean, defs
  File "/usr/lib/python3/dist-packages/lxml/html/clean.py", line 18, in 
    raise ImportError(
ImportError: lxml.html.clean module is now a separate project lxml_html_clean.
Install lxml[html_clean] or lxml_html_clean directly.


I've read that there's currently an issue with Odoo and Python 3.12. But I was able to install this only a week ago for testing. I haven't got much on the previous server setup as it was a testing/staging server so was a mess. 


I'm not too great with Python and this is the first time I've come across issues such as these. If anyones got any insight that would be great.


Ubuntu 24.04 noble

Python 3.12.3

Apache2 2.4.58


Thanks. 

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Tom Adams
Author

Thanks to Savya Sachin I've made some progress, I've taken both points on board and adjusted the requirements.txt file for the installed versions. But now I've got further errors.

Error processing line 1 of /usr/lib/python3/dist-packages/distutils-precedence.pth:

Traceback (most recent call last):
File "<frozen site>", line 201, in addpackage
File "<string>", line 1, in <module>
ModuleNotFoundError: No module named '_distutils_hack'

Remainder of file ignored
Traceback (most recent call last):
File "/var/www/accounts/odoo/odoo-bin", line 5, in <module>
import odoo
File "/var/www/accounts/odoo/odoo/__init__.py", line 134, in <module>
from . import modules
File "/var/www/accounts/odoo/odoo/modules/__init__.py", line 8, in <module>
from . import db, graph, loading, migration, module, registry, neutralize
File "/var/www/accounts/odoo/odoo/modules/graph.py", line 11, in <module>
import odoo.tools as tools
File "/var/www/accounts/odoo/odoo/tools/__init__.py", line 15, in <module>
from . import pdf
File "/var/www/accounts/odoo/odoo/tools/pdf.py", line 46, in <module>
from odoo.tools.misc import file_open
File "/var/www/accounts/odoo/odoo/tools/misc.py", line 43, in <module>
from lxml import etree
ModuleNotFoundError: No module named 'lxml'

I've gone through 'requirements.txt' and pointed lxml to the installed version 5.2.2 (this is what is listed on the pip -list as an installed module.

Tom Adams
Author

Thank you again. Olivier pointing out something further, I've now rolled back from python 3.12 to 3.10.4

Still getting so many errors though of missing packages.

Is there something that I've completely missed from my previous install only a week ago? Let me know if you need more information as I'd love to get odoo working in an environment again.

Traceback (most recent call last):
File "/var/www/accounts/odoo/odoo-bin", line 5, in <module>
import odoo
File "/var/www/accounts/odoo/odoo/__init__.py", line 134, in <module>
from . import modules
File "/var/www/accounts/odoo/odoo/modules/__init__.py", line 8, in <module>
from . import db, graph, loading, migration, module, registry, neutralize
File "/var/www/accounts/odoo/odoo/modules/graph.py", line 11, in <module>
import odoo.tools as tools
File "/var/www/accounts/odoo/odoo/tools/__init__.py", line 15, in <module>
from . import pdf
File "/var/www/accounts/odoo/odoo/tools/pdf.py", line 10, in <module>
from PIL import Image, PdfImagePlugin
File "/usr/lib/python3/dist-packages/PIL/Image.py", line 84, in <module>
from . import _imaging as core
ImportError: cannot import name '_imaging' from 'PIL' (/usr/lib/python3/dist-packages/PIL/__init__.py)

Savya Sachin

In your odoo folder find the requirements.txt file and check for the packages lxml, pillow and any package names which are shown as not installed in the log. install the exact versions as mentioned in the txt file
Pillow==9.0.1
lxml==4.8.0

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Olivier Biltris
Best Answer

Hi there. Odoo 17 is officially not compatible with versions higher than pyhon 3.10.

It's working though with python 3.11 (i tested it on a local vm).


I tried with python 3.12 but haven't got it to work yet. When I have time I will look further

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Dương Nguyễn

Wrong odoo 17 compatible both for 3.10 and 3.11 and i guess 3.12 but i haven't tried. but 3.10 and 3.11 i already tried

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Hendra Prakasa
Best Answer

I also facing error installing odoo 17 on ubuntu 24, when installing pythoon requirement.txt

so is it not compatible with ubuntu 24 ? 

does odoo have official documentation which version ubuntu,python that compatible ?


Installing build dependencies ... done

  Getting requirements to build wheel ... error

  error: subprocess-exited-with-error


  × Getting requirements to build wheel did not run successfully.

  │ exit code: 1

  ╰─> [10 lines of output]

      ##### setup-python-3.12.3-linux-x86_64: ================================================

      ##### setup-python-3.12.3-linux-x86_64: Attempting build of _rl_accel

      ##### setup-python-3.12.3-linux-x86_64: extensions from 'src/rl_addons/rl_accel'

      ##### setup-python-3.12.3-linux-x86_64: ================================================

      ##### setup-python-3.12.3-linux-x86_64: ===================================================

      ##### setup-python-3.12.3-linux-x86_64: Attempting build of _renderPM

      ##### setup-python-3.12.3-linux-x86_64: extensions from 'src/rl_addons/renderPM'

      ##### setup-python-3.12.3-linux-x86_64: ===================================================

      ##### setup-python-3.12.3-linux-x86_64: will use package libart 2.3.21

      !!!!! cannot find ft2build.h

      [end of output]


  note: This error originates from a subprocess, and is likely not a problem with pip.

error: subprocess-exited-with-error


× Getting requirements to build wheel did not run successfully.

│ exit code: 1

╰─> See above for output.


note: This error originates from a subprocess, and is likely not a problem with pip.


Regards,


Hendra

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Tom Adams
Author Best Answer

In the end I gave up trying to get Ubuntu 24 and Odoo 17 to work. It seems there's so many missing dependencies. It got to a point where documentation I as putting together was just becoming unusable. 

So for now, I've wiped my server and gone back to Ubuntu 22, Python 3.10 and Odoo 17. The only issues I have now are getting odoo to work through HTTPS.

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Savya Sachin
Best Answer

Hi,

Try the following steps,

  • sudo apt update
  • sudo apt upgrade
  • sudo apt install git python3-pip build-essential wget python3-dev python3-venv libxml2-dev libxslt1-dev zlib1g-dev libsasl2-dev libldap2-dev libjpeg-dev libpq-dev
  • pip install --upgrade pip
  • pip install setuptools wheel
  • pip install lxml==4.9.1
  • pip install lxml[html_clean]
  • pip install --upgrade setuptools


If you continue facing issues, you might need to specify the exact versions of lxml and other dependencies in your requirements.txt file to ensure compatibility.


Thanks



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