I have a signed document in Odoo 14 sign module. When I click download, Odoo prompt me Internal Server error with the following error code. The signed document is 28Mb.
Odoo Server Error
Traceback (most recent call last): File "D:\Program Files\Odoo 14e 18122021\server\odoo\addons\base\models\ir_http.py", line 237, in _dispatch result = request.dispatch() File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 684, in dispatch result = self._call_function(**self.params) File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 360, in _call_function return checked_call(self.db, *args, **kwargs) File "D:\Program Files\Odoo 14e 18122021\server\odoo\service\model.py", line 94, in wrapper return f(dbname, *args, **kwargs) File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 348, in checked_call result = self.endpoint(*a, **kw) File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 913, in __call__ return self.method(*args, **kw) File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 532, in response_wrap response = f(*args, **kw) File "D:\Program Files\Odoo 14e 18122021\server\odoo\addons\web\controllers\main.py", line 1393, in call_button action = self._call_kw(model, method, args, kwargs) File "D:\Program Files\Odoo 14e 18122021\server\odoo\addons\web\controllers\main.py", line 1381, in _call_kw return call_kw(request.env[model], method, args, kwargs) File "D:\Program Files\Odoo 14e 18122021\server\odoo\api.py", line 399, in call_kw result = _call_kw_multi(method, model, args, kwargs) File "D:\Program Files\Odoo 14e 18122021\server\odoo\api.py", line 386, in _call_kw_multi result = method(recs, *args, **kwargs) File "D:\Program Files\Odoo 14e 18122021\server\odoo\addons\sign\models\sign_request.py", line 167, in get_completed_document self.generate_completed_document() File "D:\Program Files\Odoo 14e 18122021\server\odoo\addons\sign\models\sign_request.py", line 513, in generate_completed_document can.drawImage(image_reader, width*item.posX, height*(1-item.posY-item.height), width*item.width, height*item.height, 'auto', True) File "D:\Program Files\Odoo 14e 18122021\python\lib\site-packages\reportlab\pdfgen\canvas.py", line 925, in drawImage rawdata = image.getRGBData() File "D:\Program Files\Odoo 14e 18122021\python\lib\site-packages\reportlab\lib\utils.py", line 902, in getRGBData annotateException('\nidentity=%s'%self.identity()) File "D:\Program Files\Odoo 14e 18122021\python\lib\site-packages\reportlab\lib\utils.py", line 1406, in annotateException rl_reraise(t,v,b) File "D:\Program Files\Odoo 14e 18122021\python\lib\site-packages\reportlab\lib\utils.py", line 144, in rl_reraise raise v File "D:\Program Files\Odoo 14e 18122021\python\lib\site-packages\reportlab\lib\utils.py", line 886, in getRGBData if Image.VERSION.startswith('1.1.7'): im.load() Exception The above exception was the direct cause of the following exception: Traceback (most recent call last): File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 640, in _handle_exception return super(JsonRequest, self)._handle_exception(exception) File "D:\Program Files\Odoo 14e 18122021\server\odoo\http.py", line 316, in _handle_exception raise exception.with_traceback(None) from new_cause AttributeError: module 'PIL.Image' has no attribute 'VERSION' identity=[ImageReader@0x272efeee448]
Hi
To add on, based on the error code, is it due to Pillow version ?