When a sales order is invoiced, and then a credit note is generated for discount or price adjustment, it returns the sales order to 0 products invoiced and puts it in the status to invoice again, already having an invoice and a note credit discount, is there a configuration to solve this?
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I know.
I didn't mention any discounts.
But it is as it is, it's only a bad workaround.
There is a standard solution that works. When you create a credit note and add new lines in the credit note, these new lines will not change the invoiced qty in the sales order. If you use this procedure, there is no issue.
We have same issue. Any update?
If you want to reflect a discount in the credit note, remove the product line, and add a new line with a product called "discount (service)", or with no product, but a label or description "discount" or similar, with the amount of the discount.
This is just a workaround but not a perfect solution. We've got the same problem but for our quality checks and our statistics we need the credit notes at the correct products. So why does odoo behave this way?
Is it any confiuration and can this be changed to the normal way an ERP should behave?
To respond to the question of Natalie. The new line does not need to be a product called 'discount', you can use the actual product! You just need to put the product on a different line to 'break' the link with sales order.
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@PeaSch
Did you already find a solution for the above problem? I'm having the same issue. Thanks in advance!
any body already try in 16, same issue? we develop a module for 14
We are having the same problem. Has anyone found a workable solution in 14? Or back-ported the new behavior in 16 to version 14?
I there any solution to this query?
This also problem for us. In many cases we need make partial refund (or full refund) and when afterwards checking sales order these shown "To invoice" as status, very confusing.
Checked from runbot and same behavior is in Odoo 15, but in Odoo16 this has been fixed :(