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Yu Li

Hello,

My Odoo 11 using an external mail server.

Mass mailings works fine when sending mails\ counting "opened" and "bounced", but it failed to count replied mails.

Details as follow

1.  odoo server hostname/domain is crm.mydomain

      external mail server domain   is mydomain, hostname is mail.mydomain

2.  user@mydomain   is login ID who send mails. it is also the sender/ replyto  address in mass mails.

     user@mydomain is not created in my mail server, so emails to user@mydomain are received from catchall .

2.  when odoo try to fetch Replied email, i get these:      

2018-07-14 01:53:50,631 18738 INFO mydatabase odoo.addons.base.ir.ir_cron: Starting job `Mail: Fetchmail Service`. 
2018-07-14 01:53:50,639 18738 INFO mydatabase odoo.addons.fetchmail.models.fetchmail: start checking for new emails on imap server catchall 
2018-07-14 01:53:51,091 18738 INFO mydatabase odoo.addons.fetchmail.models.fetchmail: Failed to process mail from imap server catchall. Traceback (most recent call last):
 File "/home/ubuntu/odoo/addons/fetchmail/models/fetchmail.py", line 179, in fetch_mail
  res_id = MailThread.with_context(**additionnal_context).message_process(server.object_id.model, data[0][1], save_original=server.original, strip_attachments=(not server.attach)) 
File "/home/ubuntu/odoo/addons/mail/models/mail_thread.py", line 1300, in message_process 
  routes = self.message_route(msg_txt, msg, model, thread_id, custom_values) 
File "/home/ubuntu/odoo/addons/mass_mailing/models/mail_thread.py", line 31, in message_route 
  return super(MailThread, self).message_route(message, message_dict, model, thread_id, custom_values) 
File "/home/ubuntu/odoo/addons/mail/models/mail_thread.py", line 1184, in message_route 
  (email_from, email_to, message_id) 
ValueError: No possible route found for incoming message from "name" <name@testdomain> to "user" <user@mydomain> (Message-Id <test_7F75A9FF322DF2F4DFDBE95DE54CF1D85A0A@testdomain>:). Create an appropriate mail.alias or force the destination model. 
2018-07-14 01:53:51,093 18738 INFO mydatabase odoo.addons.fetchmail.models.fetchmail: Fetched 1 email(s) on imap server catchall; 0 succeeded, 1 failed.

3. in the mail sent from odoo to name@testdomain ,we have 

Message-Id: <545219166425154.1531472047.956907510757446-openerp-reply_to@crm.mydomain>

4. in replied email, we have 

In-Reply-To: <545219166425154.1531472047.956907510757446-openerp-reply_to@crm.mydomain>
References: <545219166425154.1531472047.956907510757446-openerp-reply_to@crm.mydomain>


So "in-reply-to" match with original "message-id" ,but why odoo couldn't  find route?

Counter of "replied" not work,  neither new oddo message for user@mydomain 

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Ermin Trevisan
Best Answer

It is not possible to count something that does not exist. You do not have a counter problem, you have the problem that your incoming messages are not fetched, as the log clearly says. Check your Reply-To address in the email sent, this address must be a valid email alias in Odoo. So in your case if the reply-to address is user@mydomain, then you have to assign the corresponding alias in the preference settings of the corresponding user. If you do not have set up the alias, it will not work as your error message describes. You can easily test this by simply sending a test email to this address.

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