I get the following error when I try to generate the balance report : SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON dat

Apache error log file mentions: [Thu Oct 25 12:14:06.506191 2018] [proxy:error] [pid 2309] [client 52.64.255.94:49270] AH00898: Error reading from remote server returned by /report/download, referer: https://gestion.pacificip.com/web

Can you help?