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Hello, how you manage product lifecycle/new compatible product?


I mean in following scenario:

1. we deliver product to customer along with (paper) spare part catalogue. Product includes BoM component XX.

2. after one year component XX become obsolete and it been replaced with new compatible product YY (ie. new product, new internal reference). So we update BoM and archive old product.

3. now customers checks from his spare part catalogue that he needs spare part XX and he calls us. Our sales person makes new sales order and try to search product XX but will not find it because it is archived/obsolete. So sales person calls to someone who knows that it has been replaced by product YY. This is slow and error prone :)


So, is there any functionality to add information to new product which old products it will replace (of course beeing compatible) and when making sales order and search with old internal reference it popups and says it has been replaced by new product? And same functionality to ecommerce? 

Or is there function for this in V15 or upcoming V16?

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Best Answer

You could use any spare field (or not spare but which makes sense) on the product to register it. For example the "Internal Notes" or the "Log note" fields in the product info.

Or you could just simply have meaningful codes like first product is XX and the new product is XX-1 or XX-A etc.

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