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Bossy Heifer Coffee Company LLC, Sam Beiler

I seem to have trouble seeing up payment for mobile app. I have stripe connected, and have card reader connected and working and it works great at the register. But somehow I am not able to get the mobile app to check out, the pay button is grayed out.



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Bossy Heifer Coffee Company LLC, Sam Beiler
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I am new and do not have enough time on forum to be able to post screenshot. :(

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Bossy Heifer Coffee Company LLC, Sam Beiler
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How do I check if the selected payment is available?

A standard payment like cash does not really work online.

I have reviewed configuration, but have not been able to track down the issue.

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Zehntech Technologies Inc.
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Hi Sam,

The grayed-out “Pay” button in the mobile app usually indicates that either the order is not in a valid state for checkout or the configured payment method is not supported in that interface.

In Odoo POS, Stripe terminal/card reader integrations often work smoothly on the main POS (browser-based), but may have limited or no support in the mobile app, depending on the setup and version.

You may want to check:

  • If the selected payment method is available/compatible in mobile POS
  • If all required order details (customer, products, etc.) are properly set
  • Try using a standard payment method (like cash) to confirm if the issue is specific to Stripe

If the issue persists, it may require configuration review or a workaround depending on your use case.

Hope this works for you! Feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

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