Description:

I have successfully synced a WhatsApp Business number with Odoo's WhatsApp App, allowing clients to browse and inquire about catalogue items. However, when clients message about specific items, the inquiries are received in Odoo's Chat without any reference to the catalogue item being discussed. This lack of information leads to confusion and inefficiency in responding to client inquiries.

Issue Details:

• WhatsApp Business number synced with Odoo's WhatsApp App
• Clients can browse catalogue and inquire about items via WhatsApp
• Inquiries received in Odoo's Chat lack reference to specific catalogue items
• Missing item references hinder efficient response and customer service

Steps Taken:

1. Confirmed catalogue item sync between WhatsApp and Odoo
2. Reviewed integration settings for catalogue item display
3. Updated chat interface to include item references
4. Considered implementing automated responses with item references
5. Trained staff to recognize and address catalogue item references
6. Conducted testing and monitoring for improvements

Request for Assistance:

I am seeking guidance on how to ensure that catalogue item references are displayed in client inquiries received through Odoo's WhatsApp integration. Any suggestions or solutions to address this issue would be greatly appreciated. Thank you for your help.