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Ayanga

ODOO v12e

In chatter Direct messages I've marked a message as ToDo (Star) from a person and it is showing in my Starred folder.
However, after I removed the star (Unmarked) from a message in Starred folder/ in user's direct message window and when I hit refresh page it comes back. 
I've even tried deleting the user chat but still the message keeps coming back.

Did anyone encounter similar problems, any solutions?

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Paresh Wagh
Best Answer

Hi Ayanga:

Check whether the request to unmark is getting processed successfully. It may be getting blocked by your browser or a firewall.

To check:

  • Log into your system using Google Chrome, open the Discuss page and navigated to the starred messages pane.

  • Then hit Ctrl+Shift+I to open the browser's developer tools. The developer tools window will open on the right (or at the bottom or in a separate window depending on your browser settings).

  • Go to the Network tab/pane in the developer tools window. 

  • Click on Clear to clear any requests that are currently displayed.

  • Click on the star on the starred message. You will see a request called toggle_message_starred in the developer tools window on the right. Check whether it processed successfully. If not, you will need to research what is blocking the request. 

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Ayanga
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Hi Paresh,

Thank you for your answer.

I did exactly as you've described. And the Status code shows Green OK. But still after I hit page refresh starred message shows.

Following is from the network tab:

Request Method: POST

Status Code: 200 OK

Remote Address: 202.21.103.18:80

Referrer Policy: no-referrer-when-downgrade

Content-Length: 35

Content-Type: application/json

Date: Fri, 29 Nov 2019 12:43:54 GMT

Server: Werkzeug/0.11.15 Python/3.6.3

Set-Cookie: session_id=2fac3002313c9a3b7bd141b5b3ee7ced545e1b2a; Expires=Thu, 27-Feb-2020 12:43:54 GMT; Max-Age=7776000; HttpOnly; Path=/

Accept: application/json, text/javascript, */*; q=0.01

Accept-Encoding: gzip, deflate

Accept-Language: en-GB,en;q=0.9,en-US;q=0.8,mn;q=0.7,ru;q=0.6

Connection: keep-alive

Content-Length: 146

Content-Type: application/json

Cookie: website_lang=en_US; frontend_lang=en_US; im_livechat_history=["/web/login"]; session_id=2fac3002313c9a3b7bd141b5b3ee7ced545e1b2a

Host: ____

Origin: http://____

Referer: http://____

User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

X-Requested-With: XMLHttpRequest

{jsonrpc: "2.0", method: "call",…}

id: 472195450

jsonrpc: "2.0"

method: "call"

params: {args: [[214104]], model: "mail.message", method: "toggle_message_starred", kwargs: {}}

args: [[214104]]

kwargs: {}

method: "toggle_message_starred"

model: "mail.message"