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Help

lost email template :(

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Catherine Gordien

Is it possible to retrieve an email template? 

Resetting the template is not possible because changes have been saved.

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Ray Carnes (ray)

Only from a database backup.

Catherine Gordien
Author

It's okay. 

I recovered the initial model in developer mode.

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CandidRoot Solutions
Best Answer

Hello,

Short answer: Yes, but it depends on how the template was modified.

In Odoo, once an email template is edited and saved, Odoo does not provide a built-in “undo” or restore option.

Possible ways to retrieve the original template
  1. Duplicate from another database

    • If you have:

      • A fresh test database

      • Another environment (staging / demo)

    • You can copy the original template content from there.

  2. Reset via developer mode (limited)

    • If the template was not heavily modified and still linked to its original XML ID, you may:

      • Activate Developer Mode

      • Open the template

      • Use Reset to default (only works in specific cases)

  3. Restore from database backup

    • If you have access to backups (Odoo.sh / On-Premise), this is the only guaranteed way to retrieve the original version.

    • Not possible on Odoo Online.

  4. Recreate manually

    • Refer to Odoo documentation or default templates

    • Rebuild the template manually

Important note
  • Odoo does not version email templates

  • Once saved, the previous state is permanently lost unless a backup exists

Best practice going forward
  • Duplicate default templates before editing

  • Keep a test database for reference

  • Export important templates before major changes

If you need help recreating or restoring templates, CandidRoot would be happy to assist.

 If this answer helped you, kindly upvote it.

Best regards,

CandidRoot Solutions Pvt. Ltd.
Mobile: (+91) 8849036209
Whatapp: (+91) 8849036209

Email: info@candidroot.com
Web: https://www.candidroot.com

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Cybrosys Techno Solutions Pvt.Ltd
Best Answer

Hi,

In Odoo, once an email template is modified and saved, there is no built-in undo or version history to restore the previous content. The only guaranteed way to recover a lost template is from a database backup taken before the changes were made. If the template was originally created from a module, you can also recover the initial/default version by enabling Developer Mode and reloading or inspecting the original template definition. Without a backup or access to the original module data, Odoo does not provide a way to retrieve overwritten template content.


Hope it helps

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