Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

Issues Portal Access and Invoice working time on Issues: How to fix Access Error?

Subscribe

Get notified when there's activity on this post

This question has been flagged
issuesportaltimesheetsAccessErrorworklogs
2 Replies
6589 Views
Avatar
George Rodopoulos

Version: Odoo 8

Problem: I get an Access Error when Portal Users try to view an issue.

Hint: It happens only if 'invoice working time on issues' is enabled.

Steps to reproduce the problem:

  1. Provide Portal Access to one of the customers

  2. Create a new Project and a Project Issue related to this customer and add this customer as a follower to the project and the issue

  3. Go to Settings --> Configuration --> Project and enable the option 'invoice working time on issues' under 'Helpdesk & Support '

  4. Login to the portal using the account of the aforementioned customer and try to view the issue

  5. Notice the error:

    AccessError

    Sorry, you are not allowed to access this document. Only users with the following access level are currently allowed to do that:

    - Human Resources/Officer

    - Human Resources/Employee

    - Human Resources/Employee

    - Human Resources/Employee

    - Project/User

    - Project/User

    (Document model: hr.analytic.timesheet)

  6. Go to Settings --> Configuration --> Project and disable the option 'invoice working time on issues' under 'Helpdesk & Support ' 

  7. Login to the portal using the account of the aforementioned customer and try to view the issue. This time there is no error!

 

I submitted a bug report here:

https://github.com/odoo/odoo/issues/6800  

but is there any immediate solution I can apply to solve this?

0
Avatar
Discard
George Rodopoulos
Author

I tried modifying the view in order to hide the timesheet related fields from the portal users using the groups attribute. Just for testing I tried modifying the file https://github.com/odoo/odoo/blob/8.0/addons/project_issue_sheet/project_issue_sheet_view.xml but with no luck. Is there any chance I can prevent the error by hiding the related fields using the groups attribute ?

Avatar
George Rodopoulos
Author Best Answer

Here is a workaround I used in order to avoid the Access Error.

Side Effect: Now portal users, also have access to the list of timesheets lines per project (but not to the list inside every issue or task!)

The workaround:

Through Settings --> Database Structure --> Models
I added Read access to Portal group for the Models:

  1. hr.analytic.timesheet

  2. account.analytic.line


If you have any better ideas, please share!

0
Avatar
Discard
Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
Why can not create issues in portal ?
issues portal
Avatar
Avatar
1
May 17
7164
Cannot Create Issues in odoo : (Document type: ir.filters, Operation: read)
issues AccessError
Avatar
Avatar
5
Jun 16
7650
Invoice Portal Logo and Footer Name
service customer portal timesheets Invoicing
Avatar
0
Jan 25
1289
invoice all working hours for all customer issues
invoice invoicing issues odooV8 worklogs
Avatar
0
Nov 16
3146
Access custom portal model for groups ?
v8 custom portal groups AccessError
Avatar
0
Dec 15
4760
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now