sold item by getting a cheque, when we present in bank it was decline.
Delivered the product but payment was not received. In this case I want to inform customer by debit note.
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To create a debit note, go to Accounting ‣ Customers ‣ Invoices and follow these steps:
- Select the desired invoice(s), click Actions and select Create Debit Note.
- In the Create Debit Note window, fill in the Reason and update the Use Specific Journal and Debit Note Date fields if needed.
- Enable the Copy Lines option to copy the invoice lines and click Create Debit Note.
- In the debit note, update the Product and Quantity and click Confirm.
Tip - To create a debit note from the invoice form view, click the (gear) icon and select Debit Note.
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Have you seen https://www.odoo.com/documentation/17.0/applications/finance/accounting/payments/follow_up.html ?
I didn't have the option