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Hi,
We haver a customer who has paid an invoice in full. The invoice is marked as "paid" and the amount due is 0.00 when accessing the invoice.
However this invoice still shows up in follow up reports and aged receivables as 0.01. How do i fix this error?
Thank you
I think this might be a rounding issue when using a currency rate for debit and credit calculations.Can you check if any Rounding Differences are not reconcilled
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1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.
Have you reconcile the payment with the invoice?
Yes, payment is reconciled with the invoice