I am trying to configure the Outgoing Mail Server in Odoo using Oracle Cloud Infrastructure (OCI) Email Delivery, but I am unable to connect.
Every time I click "Test Connection," I receive the following error:
Invalid server name empty label
My Configuration:
SMTP Server: "smtp.email.my-location-1.oci.oraclecloud.com"
SMTP Port: 587
Connection Security: TLS (STARTTLS)
Username: "ocid1.user.oc1..aaaaaaaaeaqpyrm2s4qkl4356d4jgycvgmy3fik2mbtgrggbapwwpriutxra@ocid1.tenancy.oc1..aaaaaaaalk77es64hwwqj56ppas3eekyf762cukb52j7tx2mc2yajxh5u4oq.wk.com" (Standard OCI format)
Password: ABCD1234
{I changed the username string so these are not the original credentials, but I have in the same format}
Hello,
Please check your details with below screenshot.
If not solved by this, comment here.
"smtp.email.my-location-1.oci.oraclecloud.com" is this quote only display purpose, right?
I am entering smtp.email.my-location-1.oci.oraclecloud.com as the SMTP server and ocid1.user.oc1..aaaaaaaae.. as the username. and after typing port number
When I select TLS (STARTTLS), I get the error: “Invalid server name! Empty Label.”
When I select SSL/TLS, I get:
“Connection Test Failed! Here is what we got instead:
1
[SSL: WRONG_VERSION_NUMBER] wrong version number (_ssl.c:1137)”
When I select None, I receive the same error: “Invalid server name! Empty Label.”
TLS (STARTTLS), encryption and validation
TLS (STARTTLS), encryption only
Which option you selected?
And add the port 587 as per oracle documentation.
I am using Odoo V16 I only have three options for Connection Encryption:
None
TLS (STARTTLS)
SSL/TLS
I unable to reproduce this issue in my environment.. Sorry for not helping you..
Hello Hemanth , you can Try this:
1. Go to Settings → Technical → Outgoing Mail Servers
2. Delete the existing mail server entry completely or paste fresh (no trailing spaces)
3. Create a NEW one with: smtp.email.ap-hyderabad-1.oci.oraclecloud.com
4. Restart Odoo: sudo systemctl restart odoo
Database check - the value might be corrupted: Check what's actually stored in the database.
Thank you, Kunjal Patel.
I changed the hostname to the IP address as you suggested, but I’m still seeing the same error: “invalid server name empty label.” I’m not sure what exactly is going wrong here.
Hi, did someone solve this? the problem is that the username includes two dots in the email of username.
I tested it with a curl command in terminal with the credentials provided by OCI and I got the mail.
but in Odoo 19, I´m getting the empty label error. if I change the username to a shorter version, I then get invalid credentials.
Thanks