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TSRalex

Which possibilities for the integration of an EMail-Client in Odoo are given?

We would like to have it for each user with multiple EMail-Accounts and free creatable folders for each account.  

I wonder, why such a functionality is not an standard for an management software, because it´s crazy in my eyes to need an additional software for....

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Metzler IT GmbH

Unfortunately, Odoo does not offer this functionality out of the box. However, it may be possible to find third-party modules that offer email client integration through the Odoo Apps marketplace.

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Metzler IT GmbH
Best Answer

Hello everyone,

I've noticed a recurring theme in the Odoo community: the limitations of the standard email system. Many of you face issues with IMAP synchronization, the lack of a true unified inbox, and problems with forwarding and drafts.

We are Metzler IT GmbH, and we specialize in developing solutions for Odoo. After gathering extensive feedback from clients facing these very problems, we developed a module to solve them all.

Allow us to introduce our module: Mailedesk Mail Client.

This isn't just an integration—it's a full-fledged email client that allows you to:

  • Get a real unified inbox with correct IMAP synchronization for "read" statuses.
  • Seamlessly work with Gmail, Outlook, and IMAP/SMTP.
  • Create and save drafts, and properly use CC/BCC fields.
  • Handle all your email correspondence directly within Odoo, without switching to other applications.

If you're looking for a way to make email management in Odoo truly convenient and efficient, we invite you to check out our module.

You can find it on the Odoo Apps Store: https://apps.odoo.com/apps/modules/18.0/maildesk_mail_client

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Dhrumi (Wan Buffer Services)
Best Answer

Odoo already acts as a basic email client by allowing you to send and receive emails through configured mail servers.

Steps to Integrate:

  1. Outgoing Mail Server Setup
    • Go to: Settings → Technical → Email → Outgoing Mail Servers
    • Add your SMTP details (e.g., Gmail, Outlook, custom SMTP)
  2. Incoming Mail Server Setup
    • Go to: Settings → Technical → Email → Incoming Mail Servers
    • Choose protocol (IMAP/POP), add server, port, credentials
  3. Configure Aliases
    • In each app (e.g., CRM, Helpdesk), use the “Custom Email Alias”
    • Incoming emails can automatically create leads, tickets, etc.

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