I have my SLA policy and in helpdesk i have created some stages on tickets. I want To met SLA auto when reach to that criteria. How I can do that. Please help if anyone knows.
Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:
- CRM
- e-Commerce
- Accounting
- Inventory
- PoS
- Project
- MRP
This question has been flagged
2
Replies
1580
Views
I have done same configurations but still same issue i am facing.
Could you share details of the issue? Also, your SLA definition that you are trying to configure
Sure, thanks for helping. I have one SLA close in 10days for which in Criteria section - i have define Helpdesk team, Type and in Target section - i have define Reach stage(set to close), working hours. So i expect when ticket reach this close stage SLA should met automatically.
Also I want to know how Escalation working in SLA helpdesk, mean if ticket is not move to any stage or get failed it should move to Escalation stage and email should sent to manager about this.
You can create SLA Policy Helpdesk > Configuration > SLA Policies
Specify the stage that is required to be reached in the specified time.
Enjoying the discussion? Don't just read, join in!
Create an account today to enjoy exclusive features and engage with our awesome community!
Sign up
You can refer this video:
https://www.youtube.com/watch?v=wHv4Xt9JhKU