i set up the helpdesk software in odoo and in the settings i set if not a registered partners not create the ticket and its work fine (only authenticate partners) but, the user that send the mail have a response mail that say that the he not are a registered partner and can't send over this ticketing function, i need to change this mail template because it have not the correct text for my use case but it is not in the classical mail template section and i cant find the right place is here somewhere that now where i can find this template?
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[SOLUTION]
Customizing Bounce Messages in Odoo Online
Applicable to all Odoo Online (SaaS) users too
Objective
Customize automated bounce messages sent when unauthorized users email restricted aliases.
1. Enable Developer Mode
To access advanced settings:
Go to Settings.
Scroll to the bottom and click Activate Developer Mode.
2. Navigate to Email Aliases
Go to Settings > Technical > Email > Aliases. (This menu is only visible in Developer Mode)
Identify the alias you want to configure (e.g., helpdesk, project, or sales email addresses).
3. Configure the Bounce Message
In the alias form, locate the Bounce Message field (alias_bounced_content).
Replace the default message with your custom text. Example: [Mail text e content]
Save changes.
4. Test Configuration
Send an email to the alias from an unauthorized account.
Verify the recipient receives your customized bounce message.
5. (Optional) Configure Multiple Aliases
Repeat Steps 2-4 for other aliases requiring personalized bounce messages (e.g., sales@, projects@).
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