Skip to Content
Odoo Menu
  • Sign in
  • Try it free
  • Apps
    Finance
    • Accounting
    • Invoicing
    • Expenses
    • Spreadsheet (BI)
    • Documents
    • Sign
    Sales
    • CRM
    • Sales
    • POS Shop
    • POS Restaurant
    • Subscriptions
    • Rental
    Websites
    • Website Builder
    • eCommerce
    • Blog
    • Forum
    • Live Chat
    • eLearning
    Supply Chain
    • Inventory
    • Manufacturing
    • PLM
    • Purchase
    • Maintenance
    • Quality
    Human Resources
    • Employees
    • Recruitment
    • Time Off
    • Appraisals
    • Referrals
    • Fleet
    Marketing
    • Social Marketing
    • Email Marketing
    • SMS Marketing
    • Events
    • Marketing Automation
    • Surveys
    Services
    • Project
    • Timesheets
    • Field Service
    • Helpdesk
    • Planning
    • Appointments
    Productivity
    • Discuss
    • Approvals
    • IoT
    • VoIP
    • Knowledge
    • WhatsApp
    Third party apps Odoo Studio Odoo Cloud Platform
  • Industries
    Retail
    • Book Store
    • Clothing Store
    • Furniture Store
    • Grocery Store
    • Hardware Store
    • Toy Store
    Food & Hospitality
    • Bar and Pub
    • Restaurant
    • Fast Food
    • Guest House
    • Beverage Distributor
    • Hotel
    Real Estate
    • Real Estate Agency
    • Architecture Firm
    • Construction
    • Estate Management
    • Gardening
    • Property Owner Association
    Consulting
    • Accounting Firm
    • Odoo Partner
    • Marketing Agency
    • Law firm
    • Talent Acquisition
    • Audit & Certification
    Manufacturing
    • Textile
    • Metal
    • Furnitures
    • Food
    • Brewery
    • Corporate Gifts
    Health & Fitness
    • Sports Club
    • Eyewear Store
    • Fitness Center
    • Wellness Practitioners
    • Pharmacy
    • Hair Salon
    Trades
    • Handyman
    • IT Hardware & Support
    • Solar Energy Systems
    • Shoe Maker
    • Cleaning Services
    • HVAC Services
    Others
    • Nonprofit Organization
    • Environmental Agency
    • Billboard Rental
    • Photography
    • Bike Leasing
    • Software Reseller
    Browse all Industries
  • Community
    Learn
    • Tutorials
    • Documentation
    • Certifications
    • Training
    • Blog
    • Podcast
    Empower Education
    • Education Program
    • Scale Up! Business Game
    • Visit Odoo
    Get the Software
    • Download
    • Compare Editions
    • Releases
    Collaborate
    • Github
    • Forum
    • Events
    • Translations
    • Become a Partner
    • Services for Partners
    • Register your Accounting Firm
    Get Services
    • Find a Partner
    • Find an Accountant
    • Meet an advisor
    • Implementation Services
    • Customer References
    • Support
    • Upgrades
    Github Youtube Twitter Linkedin Instagram Facebook Spotify
    +1 (650) 691-3277
    Get a demo
  • Pricing
  • Help

Odoo is the world's easiest all-in-one management software.
It includes hundreds of business apps:

  • CRM
  • e-Commerce
  • Accounting
  • Inventory
  • PoS
  • Project
  • MRP
All apps
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
You need to be registered to interact with the community.
All Posts People Badges
Tags (View all)
odoo accounting v14 pos v15
About this forum
Help

How to send a private message from OdooBot to a user?

Subscribe

Get notified when there's activity on this post

This question has been flagged
developmentdiscuss
1 Reply
529 Views
Avatar
Alex McColm

Hello all,


I am developing an Odoo extension, and I want to send a message from OdooBot to a given partner ID in Discuss. I am attempting to send myself such a message in the Odoo python shell here, and it seems to create a record, but in my browser window with the same DB, and verifying that the partner ID and channel IDs match, I still don't see the message. It even seems to be returned in a search of message records. What is missing for the message to show up properly?


I have assumed the logs about the push notification being deleted can be ignored. I have the chat window open, so it makes sense it would delete the push notification.

>>> odoobot_id = self.env.ref("base.partner_root").id

>>> channel = self.env["discuss.channel"].with_user(1).channel_get([8])

>>> channel.name

'OdooBot, Alex McColm'

>>> channel.message_post(body='HelloWorld!', author_id=odoobot_id, message_type="comment", subtype_xmlid="mail.mt_comment")

2025-10-23 17:54:34,848 1395 WARNING Odoo_Backup_2025-10-22__19-28-55.zip odoo.addons.mail.tools.web_push: Failed push notification https://fcm.googleapis.com/fcm/send/eJ32KjmxmoI:APA91bH8xugL7jxOtyXZqSGbBEaDcW5Ra0e1DD-PWnGWIzyNIhzYytvdrxwD-AvTI93P9XzKBYp8iQt8-_dS4gGywQ5K2EhjGRanBAK41ZobvUv8kx348nrmrqEoEhh51a6x_yJM0POr 410 - push subscription has unsubscribed or expired.

2025-10-23 17:54:35,054 1395 INFO Odoo_Backup_2025-10-22__19-28-55.zip odoo.models.unlink: User #1 deleted mail.push.device records with IDs: [4, 5]

mail.message(1097,)

>>> env['mail.message'].search_read(

...     [('model','=','discuss.channel'), ('res_id','=',4)],

...     ['id','author_id','body','message_type','subtype_id'],

...     limit=5, order='id desc'

... )

[{'id': 1097, 'author_id': (2, 'OdooBot'), 'body': Markup('<p>HelloWorld!</p>'), 'message_type': 'comment', 'subtype_id': (1, 'Discussions')}, {'id': 802, 'author_id': (2, 'OdooBot'), 'body': Markup('<p>Frontdesk Check-In: [redacted] (Foreseeson Technology)</p>'), 'message_type': 'comment', 'subtype_id': (1, 'Discussions')}, {'id': 47, 'author_id': (2, 'OdooBot'), 'body': Markup('<p>Hello,<br>Odoo\'s chat helps employees collaborate efficiently. I\'m here to help you discover its features.<br><b>Try to send me an emoji</b> <span class="o_odoobot_command">:)</span></p>'), 'message_type': 'comment', 'subtype_id': (1, 'Discussions')}]

>>>

0
Avatar
Discard
Avatar
Christoph Farnleitner
Best Answer

Since your working with the odoo-bin shell:

Without committing to the database, nothing is going to be actually written to your database. Run

self.env.cr.commit()

after channel.message_post(...).

See also https://www.odoo.com/documentation/19.0/developer/reference/cli.html#shell-open-a-shell

Also, ensure you are actually a Member of the given Discuss Channel.

2
Avatar
Discard
Alex McColm
Author

Thank you Christoph. This is what I was missing in shell testing.

When I was using this in my extension in a function called send_private_message_as_odoobot(), I had another bug, which I'll record here in case it is useful someday. In the shell, I was passing a partner ID properly, but in the extension I was passing an hr.employee record ID.

Enjoying the discussion? Don't just read, join in!

Create an account today to enjoy exclusive features and engage with our awesome community!

Sign up
Related Posts Replies Views Activity
How to make all branches for user active automatically after login his account?
development
Avatar
Avatar
Avatar
3
Nov 25
292
MrpBom _skip_bom_line skips line of product that has two multi-choice attribute values when both are selected in Apply to variant
development
Avatar
Avatar
1
Nov 25
218
How to create a new field have 2 related field by developer mode
development
Avatar
Avatar
2
Oct 25
549
i face one error while edit my website
development
Avatar
0
Oct 25
662
How to add market price of the product to the Odoo 18 Community POS receipt?
development
Avatar
0
Oct 25
584
Community
  • Tutorials
  • Documentation
  • Forum
Open Source
  • Download
  • Github
  • Runbot
  • Translations
Services
  • Odoo.sh Hosting
  • Support
  • Upgrade
  • Custom Developments
  • Education
  • Find an Accountant
  • Find a Partner
  • Become a Partner
About us
  • Our company
  • Brand Assets
  • Contact us
  • Jobs
  • Events
  • Podcast
  • Blog
  • Customers
  • Legal • Privacy
  • Security
الْعَرَبيّة Català 简体中文 繁體中文 (台灣) Čeština Dansk Nederlands English Suomi Français Deutsch हिंदी Bahasa Indonesia Italiano 日本語 한국어 (KR) Lietuvių kalba Język polski Português (BR) română русский язык Slovenský jazyk slovenščina Español (América Latina) Español ภาษาไทย Türkçe українська Tiếng Việt

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc.

Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Website made with

Odoo Experience on YouTube

1. Use the live chat to ask your questions.
2. The operator answers within a few minutes.

Live support on Youtube
Watch now