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Dear Odoo Experts,

Created an invoice for $ 250.
Customer paid $ 175, So created customer payment for mentioned amount.
Now there is a situation that After few months, I have to refund the Invioce.
So How I should handle this thing ?
As per my knowledge I have unreconcile the customer payment of $ 175.
Then did refund of invoice but entry for $ 175 customer payment is still there.
and refund invoice is created for $ 250 amount.
Please guide me how to handle this case and it is necessary that I have to keep log that on specific date $ 175 has been paid for relevant invoice which was cancelled or refunded on specific date.  

Thanks in Adv.


Warm Regards,
Kevin.

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Best Answer

Are you are giving them back the $175 ?:

1. Reconcile the $250 Refund Invoice with the $250 Customer Invoice (they cancel each other out)

2. Create a payment to represent the $175 you sent back (removing the AR credit).

Are you keeping the $175 ?:

1. Reconcile the $250 Refund Invoice with the $250 Customer Invoice (they cancel each other out)

2. Move the AR credit to another account.

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