How to deal with returnable products in Odoo 17 ?

Question

I would like some help with the configuration of our return proces in Odoo 17.
We have a client with a shopify store that sells co2 bottles that can be returned. payment is handled by them, we take care of the production, fullfilment etc.

Explanation of the flow:
1- We get an order in our odoo from the shopify store of the client:
2- we sent the end customer 1 filled co2 cylinder in a return box with a return label.
The end customer puts the empty cylinder he has at home in the return box and s

Ray Carnes (ray) · Accepted Answer

A Sales Order with a line item having a positive quantity creates a Delivery Order from your location to your Customer location (this is the standard and default flow).
A Sales Order with a line item having a negative quantity creates a Return Order from your Customer location to you.

You probably want two products. "New" for the positive line item and "Empty" for the negative line item. Both lines would have positive prices if that is important.
Set the Customer lead time on the "Empty" produc

Jaideep · Answer

You could create a push to rule from customer location to stock location and enable this route for empty bottle.
As @Ray mentions in his answer, you may want to create 2 products (empty bottle and the other Co2). Tie both these products with a KiT BoM for the product 'Filled co2 cylinder).
On receipt of order for filled co2 cylinder from shopify in Odoo, a delivery order would be created for empty bottle & co2 cylinder). Simultaneously a return operation (a receipt/ IN operation) for empty bottl

Niels Dijkshoorn · Answer

Hi Ray
thank you so much for your help!
what is unclear to me is, how do we get a line item with a negative quantity on the sales order ,
we receive the sales orders from shopify.
Thank in advance!

Related Posts	Replies	Views
Transform Quotations to sales orders or invoices in a bulk action sales.order	3 Feb 25	2734
Orden de venta borrada por error sales.order	1 Dec 24	2491
How to create a subsection in the product order line and make the main section sum the total of the subsections in Odoo? Solved sales.order	2 Mar 24	2845
Managing orders from repeat customers Solved sales.order	2 Mar 24	3361
Sales order from customer order. sales.order	0 Sep 23	1839

This question has been flagged

Enjoying the discussion? Don't just read, join in!