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tickethelpdeskFieldService
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RiverCity IT Pros

Hello Odoo Community,

I am currently working with the Helpdesk module in Odoo, and I would like to customize the ticket numbering system. Instead of the default sequence, I want the ticket ID to follow a specific format, such as "INC-12345", where the "INC-" prefix is constant and the numeric part is auto-generated sequentially.

Does anyone have experience with implementing such a custom ticket number format in Odoo? I would appreciate guidance on how to achieve this, whether through a custom sequence or by customizing the existing ticket model. Any help, including steps or code snippets, would be greatly appreciated!

Thank you!

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Jaideep
Best Answer

There is already a sequence field for helpdesk, you can update the required prefix. (Ticket IDs Sequence (ticket_ref)

Settings > Technical > Sequences search for helpdesk ticket and update prefix

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