I am used to a bbc to email type of feature in other CRMs. I am trying to understand if odoo has this, then how to implement. I have added 3 inbound email servers but I am not seeing how to best use them other than creating leads.
My scenario would be:
I go to a lead / customer and send an email. Lead gets the email. They respond. When they do it gets sucked up into the system and associated with the lead.
Is that possible?