Resellers (Quickstart approach)
- Enterprise contract (users x 35 x 12)
- Consultancy days (typically 2, 3 or 4 days)
Integrators
- GAP analysis
Just one remark regarding support when you are an integrator. Support can be composed of different layers: the core (OE for standard support) on top of that a layer for custom support (done by partners) and on top of that a layer for 1st level support. All calls or mails that you guys receive is first level support and if the question is standard you can give it to OpenERP and if itâs custom it can be for you. So an ideal quotation that you give to the customer would include all these layers.
