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systemv8formuploadcustomercontactmultipleleadapplicationsupportcmsdistributorodooTicketingGeneration
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Luke Branch

Is there any way to customise the contact form to add more fields as well as an upload option for scanned business documents and other files?

I'm looking to setup a total of three contact forms for various purposes including the following:

>> Distributor Application 
      >> includes VAT, File Upload (preferably to attachments on the customer), Mobile, Fax, Contact Person, Legal Business Entity, etc.
>> General Enquiries
      >> standard contact form for CMS/E-commerce - Odoo v8
>> Customer Support Ticketing System
      >> I noticed in another question here - https://www.odoo.com/forum/Help-1/question/Does-Odoo-have-an-help-desk-functionality-31830 that Fabien had suggested a way to implement this with the issues system. Would there be any way to capture this information through a contact form that would open up a ticket and also trigger an automated template response to the customer as well as a copy of the form contents to be sent to an internal support email address?

Any suggestions or advice would be much appreciated.

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Hariharan Gopalan
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Hello Luke

Were you able to make any headway with this? I am looking for something exactly like what you have described.

 

 

 

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Luke Branch
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@Harihan Gopalan, I'm currently working on revising this and adding multiple forms for various applications. Once i've got something workable for myself i'll post a copy up as a module on my github profile so that others can work with it, however this is not likely to happen for a few months as 8.0 final stable release has not yet been announced.

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Nirupama Shree
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Hi Luke Branch,

You can check UVdesk Helpdesk ( https://www.uvdesk.com/en/ ) and by the help of its feature called Form Builder App you can create unlimited custom forms for Odoo websites- https://www.uvdesk.com/en/blog/create-helpdesk-contact-form-for-odoo-website/

Thanks & Regards

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