Is there any way to customise the contact form to add more fields as well as an upload option for scanned business documents and other files?

I'm looking to setup a total of three contact forms for various purposes including the following:

>> Distributor Application 
      >> includes VAT, File Upload (preferably to attachments on the customer), Mobile, Fax, Contact Person, Legal Business Entity, etc.
>> General Enquiries
      >> standard contact form for CMS/E-commerce - Odoo v8
>> Customer Support Ticketing System
      >> I noticed in another question here - https://www.odoo.com/forum/Help-1/question/Does-Odoo-have-an-help-desk-functionality-31830 that Fabien had suggested a way to implement this with the issues system. Would there be any way to capture this information through a contact form that would open up a ticket and also trigger an automated template response to the customer as well as a copy of the form contents to be sent to an internal support email address?

Any suggestions or advice would be much appreciated.