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Fabia.Jiang

Hi all:

      When in oddo 12,after validating a invoice,if I want to change the invoice,what should I do?Someone says should click refund invoice button but I don't know where to find it.Maybe I need detailed steps to solve this problem.

     Thanks for your help.                                                                                         

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Treesa Thomas

How to change a customer for a posted invoice in Odoo 14?

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Yenthe Van Ginneken (Mainframe Monkey)
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Hi Fabia,

This depends a bit on the state of your invoice. If you've only confirmed the invoice but haven't registered payments and haven't sent out the invoice your best bet is to probably cancel the invoice. Click on the "Cancel" button at the top of the invoice to do this. It may require you to change your journal so it allows canceling entries. You can do this from Accounting > Settings > Journals by checking on the option "Allow cancelling entries": https://imgur.com/Kwl1Yk1
​Once the invoice has been cancelled you can click on "Reset to draft" and you can then modify your invoice with whatever changes you'd like. 

If you have already sent out the invoice or have registered a payment you should use the "Add credit note" button to credit the invoice and then create a new invoice with the right values.

Regards,

Yenthe


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Fabia.Jiang
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Thanks，but when I enter the Advanced Settings,the option"Allow cancelling entries" didn't exist in the page,should I finish other settings before the option is visiable?

Fabia.Jiang
Author

Well，due to some translation problems I didn't figure out at once,now it works,thank u

: )

Yenthe Van Ginneken (Mainframe Monkey)

Ahh happy to hear you've found it! Best of luck with Odoo :)