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How can I process a refund in POS using a 10% discount coupon?

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posloyaltycouponsRefunds
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Yash

I’m working with Odoo POS and have a question regarding refunds when a discount coupon is applied.

Here’s the scenario:

  1. I create a POS order with two products:
    • Product A: 295.0
    • Product B: 4000.0
      Total before discount: 4295.0
  2. I apply a 10% discount coupon, which gives a discount of 429.5, making the total 3865.5.

Now, let’s say the customer wants to return only Product A (priced at 295.0).

Here’s the issue:

  • Since the 10% discount was applied to the entire order, the effective price of Product A after the discount is 295.0 - 10% = 265.5.
  • However, when I attempt to refund the item in POS, it wants to refund the full amount of 295.0 instead of 265.5.

What I want:

I want the refund amount to reflect the discounted value of the item, not the original price. So, in this case, the refund should be 265.5, not 295.0.

My question is:

How can I configure Odoo POS (or customize it) so that partial refunds take into account the proportional discount applied by the coupon, and refund only the discounted value of the product instead of the full price?

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DataInteger Consultancy Services LLP
Best Answer

Odoo POS does not support this behavior out-of-the-box , so to achieve your goal — making partial refunds consider the proportional coupon discount — you need to customize both the POS frontend (JavaScript) and optionally the backend (Python) if you're using accounting or syncing with invoices.

Summary of the Required Customization

When a coupon or global discount is applied on a POS order:

  • Each product line should store the proportional share of the discount .
  • If a product is refunded, the refund amount should match the discounted value , not the full price.

HOW TO CUSTOMIZE — STEP BY STEP
STEP 1: Extend POS Order Line to Store Proportional Discount

In the POS frontend (JS):

  • Modify the logic when a coupon/global discount is applied .
  • Calculate each line's discount share and store it.

Example:

// Extend OrderLine model
const OrderlineSuper = Orderline.prototype;
Orderline = Orderline.extend({
    set_discounted_price: function(discounted_price) {
        this.discounted_price = discounted_price;
    },
    get_discounted_price: function() {
        return this.discounted_price || this.get_unit_price();
    },
});

When applying the coupon, distribute the discount proportionally:

const total = order.get_total_without_tax(); // eg 4295.0
const discount_value = total * 0.10; // 429.5
order.get_orderlines().forEach(function(line) {
    const line_value = line.get_price_without_tax();
    const proportional_discount = (line_value / total) * discount_value;
    const discounted_price = line.get_unit_price() - (proportional_discount / line.get_quantity());
    line.set_discounted_price(discounted_price);
});

STEP 2: Modify the Refund Process to Use Discounted Price

When refunding:

In the ReturnProductScreen , before adding a return line:

const discounted_price = original_line.get_discounted_price();
refund_line.set_unit_price(discounted_price);


Thanks & Regards,

Email: contact@datainteger.com 

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