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How can I make calls using VoIP in Odoo 15 EE?

voip v15

3140 Views

Reinaldo Menendez

I am using Odoo 15 EE and I want to test VoIP.

I have installed Asterix in my local network and I have created two extensions using FreePBX 15.0.16.75 interface. I tested making calls from one extension to another using Zoiper softphones and the calls were correct. This way I could validate Asterix server is correct.

Moving to Odoo. I have v15 EE running locally (docker environment) and I added extension numbers in two employees and added the VoIP integration settings in General settings like this:

PBX Server IP: -> local IP address like 192.168.1.127

WebSocket: ws://

VoIP Environment: Production

When I save with the debugg mode activated, I see in the browser console

Connecting to WebSocket ws://192.168.1.127

web.assets_backend.min.js:12760 Fri Jun 24 2022 10:18:45 GMT+0200 (Central European 
Summer Time) | sip.transport | Transport error: The Websocket had an error
LoggerFactory.print @ web.assets_backend.min.js:12760
LoggerFactory.genericLog @ web.assets_backend.min.js:12757
Logger.genericLog @ web.assets_backend.min.js:12761
Logger.warn @ web.assets_backend.min.js:12761
Transport.onError @ web.assets_backend.min.js:13453
Transport.onWebsocketError @ web.assets_backend.min.js:13453
error (async)
(anonymous) @ web.assets_backend.min.js:13438
Transport.connectPromise @ web.assets_backend.min.js:13433
Transport.connect @ web.assets_backend.min.js:13217
(anonymous) @ web.assets_backend.min.js:13459
setTimeout (async)
Transport.reconnect @ web.assets_backend.min.js:13459
Transport.onClose @ web.assets_backend.min.js:13453
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:18:45 GMT+0200 (Central European 
Summer Time) | sip.transport | WebSocket disconnected (code: 1006)
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:18:45 GMT+0200 (Central European 
Summer Time) | sip.transport | WebSocket closed without SIP.js requesting it
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:18:27 GMT+0200 (Central European 
Summer Time) | sip.transport | Attempting to transition status from 0 to 3
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:18:27 GMT+0200 (Central European 
Summer Time) | sip.transport | took too long to connect - exceeded time set in 
configuration.connectionTimeout: 5s

If I remove the "ws" from the websocket url, and let only the IP address I dont have any error.
BUT, when I click in the phone icon in Odoo to initiate a call it says: The server configuration could be wrong. Please check your configuration. Any help, please?The server configuration could be wrong. Please check your configuration.

Fri Jun 24 2022 10:20:56 GMT+0200 (Central European Summer Time) | sip.ua | 
configuration parameters after validation:
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · viaHost: "192.0.2.164"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · uri: sip:2222@192.168.1.127
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · custom: {}
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · displayName: ""
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · password: NOT SHOWN
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · register: true
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · registerOptions: {}
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · transportConstructor: Transport
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · transportOptions: 
{"wsServers":"192.168.1.127","traceSip":true}
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · userAgentString: "SIP.js/0.13.8"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · noAnswerTimeout: 60000
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · hackViaTcp: false
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · hackIpInContact: true
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · hackWssInTransport: false
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · hackAllowUnregisteredOptionTags: false
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · sessionDescriptionHandlerFactoryOptions: {"constraints": 
{"audio":true,"video":false},"iceCheckingTimeout":1000}
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · extraSupported: []
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · contactName: "r8d9n2in"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · contactTransport: "ws"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · forceRport: false
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · autostart: true
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · autostop: true
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · rel100: "none"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · dtmfType: "info"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · replaces: "none"
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | · sessionDescriptionHandlerFactory: 
function(session,options).   
web.assets_backend.min.js:12760 Fri Jun 24 2022 10:20:56 GMT+0200 (Central European 
Summer Time) | sip.ua | user requested startup..

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