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Help: Odoo instance becomes unresponsive randomly

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This question has been flagged
crashodoov11
2 Replies
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Nathan Hewett

Hello-

I recently migrated my odoo instance to Microsoft Azure’s cloud computing system. I’ve been having kind of a weird problem though. Every couple of days, I’ll head over to my website to make sure everything is fine and to check if we have received any new orders, and my website won’t be reachable or be unresponsive.

At this point, the only way I have figured out how to get it back up and running again is by requesting a virtual machine reboot through the azure interface. The VM hosting odoo doesn’t respond on either http/https or ssh. 

I’ve checked the odoo-server log, my syslog, and the nginx log but can’t seem to find anything out the ordinary. Any ideas of where else I could check?

I’m running Odoo V11 CE, in a virtual machine running Ubuntu 16.04 with a nginx reverse proxy that forwards http to https. 

Thanks for the help!

-Nate

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Yenthe Van Ginneken (Mainframe Monkey)

Have you checked the logfiles? What errors/warnings are in there?

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Pouya Malekinejad
Best Answer

if the machine is not responding even to ssh, maybe it is not Odoo to blame, is there anything else on the machine? can you run lsof -i4

if the machine is not responding even to ssh, maybe it is not Odoo to blame, is there anything else on the machine? can you run

lsof -i4
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