My goal is to provide several selectable options (checkbox or dropdown, etc.) for the customer on the website Helpdesk page. Depending on the selection, I would like the customer inquiry to automatically forward to the correct team (i.e. another team model within the Helpdesk, not just another 'stage') based upon which selection is made and = True. Selections might include 'Warranty' or 'Return' on the form, and the corresponding Teams might be 'Warranties Team' or 'Returns Team'. This would keep hundreds of inquiries from stacking up in the initial Helpdesk Team to only be manually or randomly assigned, but rather auto-assigned in a more efficient and targeted fashion. These automated actions would be applied to version 13 (which we are on) and for version 15, which we hope to upgrade to soon. Is there an existing action path or would I need to use 'Execute Python Code', and if code, then what might that look like formatted correctly? Thank you kindly in advance.
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