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Is this a feature or a bug? The enclosed functionality ONLY works if the resources are setup in COMPANY ID "1"

I believe there is a bug in the setup of resources. If the resource is not setup in company id 1, the billing functionality will not work. We have 1 parent and 3 subsidiaries. The only way this worked for us was to to into Technical --> resources in development mode and move all the resources to company ID 1. Alternatively you can go 1 employee at a time, click on the resource and change the country.

1. Create a Product.

  • Product Type = Service

  • Invoicing Policy = Delivered Quantities

  • Track Service = Timesheets on Contract

2. Create a Sales Order, showing the Product (you can just put 1 unit, so the Customer knows the hourly rate).

3. Create a Timesheet, and select the relevant Analytic Account.  It is in the format [Order Reference]-[Customer Name]

  • Use the Summary tab, if all you need is hours logged per day.

  • Use the Detail tab, if you need descriptive information relating to the hours logged.

4. From Sales --> Invoicing --> Orders to Invoice, you will see the total hours that have been logged in the Delivered column.  Click Create Invoice.  

Note: The Invoiced Column on the Sales Order keeps track of what's already been Invoiced, so you can keep Invoicing at regular intervals from the same Sales Order until you stop providing service for your Customer.

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