Hello,

We are working on a project that help people that are visiting a website by filling a form that will create a ticket in helpdesk. The speciality is that we are working with 2 different databases, one for the website (and so the form) and the other for helpdesk (and so the ticket). The issue we are facing is that when we are creating a ticket thanks to email alias, the name of the customer and its email adress that he filled in in the form doesn't appear in the customer infos but only as a message. Instead we have for the name notification@company.odoo.com  and ''customername'' <notification@company.odoo.com> for the email. 

Do you know how we can make the name of the customer and the email (that he filled in in the form) going to the customers info in the ticket? The 2 databases cannnot be put together

Thanks

ps: we are working on the v15