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v10 ent
I'm trying to figure out how to email (automatically) the partner record followers when a help desk ticket is created or closed. I have not found any documentation from Odoo on this. In settings (developer mode), how does the follower listing work? can you create a filter on emails templates?
thanks,
Dave
Hey, on every stage setting you can find email template. So when your ticket reaches to a particular stage, system automatically sends an email to recipients.
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