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Error while creating new Contact

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2 Replies
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Ahiro Guzman

Good day. I installed Odoo version 10.0-20161028 (Community Edition) on Antergos Linux.I create a new Customer in the Sales App as a company, then I try to create a Contact. I click on the save button after creating the Contact and the following error is displayed. What can be the cause of this error? It looks like all breaks down after calling a function to manage an image, however I updated nothing but the text fields related to the contact.

Traceback (most recent call last):
  
File "/usr/lib/python2.7/site-packages/odoo/http.py", line 638, in _handle_exception
    return super(JsonRequest, self)._handle_exception(exception)
File "/usr/lib/python2.7/site-packages/odoo/http.py", line 675, in dispatch
    result = self._call_function(**self.params)
File "/usr/lib/python2.7/site-packages/odoo/http.py", line 331, in _call_function
    return checked_call(self.db, *args, **kwargs)
File "/usr/lib/python2.7/site-packages/odoo/service/model.py", line 119, in wrapper
    return f(dbname, *args, **kwargs)
File "/usr/lib/python2.7/site-packages/odoo/http.py", line 324, in checked_call
    result = self.endpoint(*a, **kw)
File "/usr/lib/python2.7/site-packages/odoo/http.py", line 933, in __call__
    return self.method(*args, **kw)
File "/usr/lib/python2.7/site-packages/odoo/http.py", line 504, in response_wrap
    response = f(*args, **kw)
File "/usr/lib/python2.7/site-packages/odoo/addons/web/controllers/main.py", line 862, in call_kw
    return self._call_kw(model, method, args, kwargs)
File "/usr/lib/python2.7/site-packages/odoo/addons/web/controllers/main.py", line 854, in _call_kw
    return call_kw(request.env[model], method, args, kwargs)
File "/usr/lib/python2.7/site-packages/odoo/api.py", line 681, in call_kw
    return call_kw_multi(method, model, args, kwargs)
File "/usr/lib/python2.7/site-packages/odoo/api.py", line 672, in call_kw_multi
    result = method(recs, *args, **kwargs)
File "/usr/lib/python2.7/site-packages/odoo/addons/base/res/res_partner.py", line 493, in write
    result = super(Partner, self).write(vals)
File "/usr/lib/python2.7/site-packages/odoo/addons/mail/models/mail_thread.py", line 275, in write
    result = super(MailThread, self).write(values)
File "/usr/lib/python2.7/site-packages/odoo/models.py", line 3545, in write
    self._write(old_vals) File "/usr/lib/python2.7/site-packages/odoo/models.py", line 3661, in _write
    field.write(self.with_context(rel_context), vals[name])
File "/usr/lib/python2.7/site-packages/odoo/fields.py", line 2153, in write
    comodel.create(act[2])
File "/usr/lib/python2.7/site-packages/odoo/addons/base/res/res_partner.py", line 509, in create
    vals['image'] = self._get_default_image(vals.get('type'), vals.get('is_company'), vals.get('parent_id'))
File "/usr/lib/python2.7/site-packages/odoo/addons/base/res/res_partner.py", line 304, in _get_default_image
    image = tools.image_colorize(image)
File "/usr/lib/python2.7/site-packages/odoo/tools/image.py", line 217, in image_colorize
    image.paste(color)
File "/usr/lib/python2.7/site-packages/PIL/Image.py", line 1319, in paste
    "cannot determine region size; use 4-item box"
ValueError: cannot determine region size; use 4-item box
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Nilmar Shereef
Best Answer

Hi Ahiro,.
Error is caused by v4.0.0 of Pillow.
Uninstall it and install v3.4.2pip install Pillow==3.4.2

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Khaled

thank you man. this helped me a lot

Dasadiya Chaitanya

Thanks a lot brother
You are saving my day and resolved my issue too !

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