We are currently using the Helpdesk Application and have defined email notifications on Ticket Creation and/or Update.

There is a field called "Assigned to" where we select the email (user) the ticket should be sent.

Everything works fine when creating a ticket from user A and assigning it to user B, meaning an email is sent to B saying a ticket was created.

Nevertheless, when logging in with user A account and assigning the ticket to himself, no email is received from A.

Basically the goal is to be able to send an email notification even to the user creating the ticket.

We've tried to modify in the email templates the From: and Send: fields even hardcoding the email or tried using Automated Actions, but without success so far.

Is there a way to achieve this email notification?

Thanks

Version: Odoo 16.0+e (Enterprise Edition)