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I'm creating mailings using the email marketing module, and after the mails are sent, I go to the campaign detail and I see the error message "NN email(s) have been ignored and will not be sent". When I go to the details I can see a list of valid email addresses, but no explanation why the email was not sent.
How can I get a detailed explanation?
I have the same issue today, we are quite new with the Email Marketing app. And I am still in need of a solution though.
One reason I can think of: might it happen because the email was created from a duplicate mailing? We have two mailings which are only used as a template for future mailings. For each new mailing, we just create a duplicate from them and change the content. Can this be the cause?
I have investigated this further:
1. Took a duplicate of an already sent email with recipients some 'contacts' filtered with a certain label. (no mailinglist used) ==> recipients got ignored.
2. Tool a second duplicate and used a newly created mailing list, made from export 'contacts' filter with a certain label and importing them as mailing list.
==> recipients got ignored.
3. Made new email and used the newly created mailing list, from 2.
==> SUCCESS sent to all!
4. Made a new email and used 'contacts' filter with labels
==> SUCCESS and sent to all
To avoid 'ignored emails'.
a) create a new email each time (do not use duplicates)
b) avoid using the setting 'marketing campaign' (proposal from the Odoo team itself)
It can avoid a lot of stress and work.... :-)
Hello gentlemen,
I was hitting this same behavior recently with one of our Odoo 12 version.
Having had a look at it, it appears that these e-mails were "ignored" because... they were already send !
All the adresses listed as "ignored" were actually due to duplicas in the original mailing list...
That sounds reasonable, I did some testing and have sent the mails several times. But needs further investigation.
I had the same 'issue'. A mail was ignored, but it was because the contact was present twice in the contact's app. :)
????
De : Lukas Van Cauter (cvl) [mailto:cvl@odoo.com]
Envoyé : vendredi 9 juillet 2021 10:29
À : Bernard Etiennot <bernard.etiennot@macq.eu>
Objet : Re: email have been ignored and will not be sent
CAUTION: This email originated from
outside Macq.
Do not click links or open attachments unless you recognize the sender and know the content is safe. If in doubt, contact the IT department immediately.
I had the same 'issue'. A mail was ignored, but it was because the contact was present twice in the contact's app. :)
@Ermin, it looks like Odoo deliberately filtered those emails, so, there is no error message in the logs as it seems not to be an error, but some rule.
@Sunny, it is not an SMTP problem as the rest of the emails (~90%) were sent.
That's conspiracy theory.
@twanda, I mean, Odoo is filtering those emails for a reason, like it detected the domain as invalid or something like that. I didn't meant it like "Odoo is sabotaging me"
:-)
In my case, when I looked up some of the recipients, I can see that they opted out of the mailing. To check this I went to the mailing list, removed the "valid recipients" filter. Then filtered on "opt out" is true. All of the ones ignored so far I found opted out. (I only checked a handful of them).
Hi guys! I have the exact same issue (V12 Enterprise). Has someone found out why valid recipients are literally just being ignored?
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Did you check the log entries?
Did you checked your EMAIL SMTP settings for Outgoing Email ?
@Ermin, it looks like Odoo deliberately filtered those emails, so, there is no error message in the logs as it seems not to be an error, but some rule.
@Sunny, it is not an SMTP problem as the rest of the emails (~90%) were sent. The filtering happens BEFORE they are sent to the SMTP.