in Odoo On-premises 17, i set all config's for get and create ticket from email for helpdesk tea. but i did not get any ticket and i just see sended message in email inbox and did not convert to ticket.is anybody can help me for fix this issue?
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Yes I have done that. But I'm on Odoo op-premises and I still have problems converting and receiving emails to tickets in the helpdesk module.
Hi,
Did you configure incoming mail server in the settings ?
https://www.odoo.com/documentation/saas-15.3/applications/general/email_communication/email_servers.html
Thanks
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