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Osmond Koksal

Hi all,

I was using version 19.0 until a couple of days ago. I have zero customization on my database. I noticed  the newer version decided to upgrade. 19.0 to 19.1 went smooth. 

I did quick tests, it was fine. I rolled the 19.1 test into production. 

After the roll out into production, I noticed that there is 19.2 upgrade available. So, I initiated the upgrade. I finished the upgrade. I took a look around. Everything looked OK. So, I rolled 19.2 into production.

Right now I am stuck at version: saas-19.2. I cannot see the web view of my products. Anytime I click on it, it says "Internal Server Error. The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application."


I see that 19.3 version is available. I tried to upgrade thinking maybe 19.3 would not have this issue. The upgrade did not go through. I got an email with a page full of codes. Right now, it does not upgrade to 19.3. The email asked me to issue a service ticket. 


I reached out to support. So, far no news. I don't think anyone is looking into it. I am stranded. 

My options right now: 

1-Stay stranded. Wait until support gets back to me however long later.

2-Fortunately, I created a backup and downloaded it while I was still in version 19.0. I can go back to it. However, I don't know how to do it. I can take a stab at it. 


My questions are

1-Is anyone familiar with these issues? If so, do they know any quick fixes, so that I can continue with my work?

2-Does anyone know a step-by-step guide to recover my saas database from my downloaded backup? Do you guys think I should give it a shot?

3-Does anyone know why the support is taking so long??? I am stranded here and I am not seeing any sense of urgency from odoo... any recommendations?


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Codesphere Tech

Hello,
I understand the issue you're facing.
Please note:
-> Since your database is on Odoo Online, reverting to version 19.0 from your side is not possible.
-> The fastest recovery option is to restore your 19.0 backup on an on-premise server or Odoo.sh and continue operations there. (Recommended)
-> In parallel, keep the support ticket open with Odoo S.A. so they can either fix the issue in your current database or restore your backup on their side.
-> For future upgrades, avoid triggering minor version upgrades immediately. It’s better to wait until the release is stable before applying it.
We'd be happy to help out with this.
Thanks
info@codespheretech.in

Chris TRINGHAM

Did you call the emergency numbers listed here: https://www.odoo.com/help

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Adroit AS
Best Answer

Had the same, for me it was a view that made it crash: website_sale.product_terms_and_conditions

<data name="Terms and Conditions">
        <div id="o_wsale_product_cta_section" position="inside">
            <small class="text-muted mb-0">
                <a href="/terms" class="o_translate_inline text-muted">
                    <u>Terms and Conditions</u>
                </a><br/>
                30-day money-back guarantee<br/>
                Shipping: 2-3 Business Days
            </small>
        </div>
    </data>


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Zehntech Technologies Inc.
Best Answer

Hello Osmond,

This looks like a typical post-upgrade issue where something in the database or a standard module didn’t migrate cleanly, even without customizations.

Here’s what you can consider:

  1. Internal Server Error on product pages
    This usually requires checking server logs to identify the exact cause (often related to views, website module, or data inconsistencies after upgrade). Unfortunately, there’s no quick fix without inspecting the error details.
  2. Upgrade to 19.3 failing
    If the upgrade email contains errors, it means Odoo’s upgrade scripts are encountering issues with your database. In such cases, only log analysis or intervention can resolve it.
  3. Restoring backup (important)
    If you’re on Odoo Online (SaaS), restoring a downloaded backup is not directly possible by yourself. You would need Odoo support to restore it.
    If you’re on Odoo.sh or on-premise, you can restore it via database manager or server tools.
  4. Recommended approach
    Since production is impacted, the safest immediate option is:
  • Request Odoo support for urgent rollback to 19.0 backup, OR
  • Wait for their intervention on the upgrade errors

If timelines are critical, avoid further upgrades until the root cause is identified.

Hope this works for you! If you need any help implementing this or want a more optimized approach, feel free to reach out for further discussion.

Regards,

Zehntech Technologies Inc.

santosh.sekwadia@zehntech.com

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