What does this mean: database neutralized for testing purposes?
And how do I set things right again?
This happened after I switched OFF reCaptcha, after which everything was deleted - very strange. I contacted Odoo support and asked whether they could restore database, website and eCommerce from a backup. This they did, but after this I tried to contact support again, but they never replied and now I am stuck with this 'half' restored thing.
Please keep working with Odoo Support.
Their last message to you was on Friday after business hours - your replies were over the weekend.
Posting that "they never replied" after that team has only been working for 5 hours today is a bit unfair.
Reply from Roel reshared here as it container personal information as posted.
"Dear Ray,
Thanks for your reply at the forum. I think you could better reply at my 'Task' with this support ticket #3736254
Nevertheless, you say I am unfair. I don't think so.
Victor Hernández (vhz) last contact with me at: 9 feb 2024 22:05:18
I replied to this on: 9 feb 2024 22:51:44 (with an OK to restore this version of the backup!)
I just contacted the European telephone support of Odoo and they told me that Victor Hernández replies from Mexico which has a time difference of 7 hours with The Netherlands, so his working hours (17:00) should be in my timezone 24:00.
How come he could not reply to my reaction of his request, as it was not after business hours?
Kind regards,
Roele Heerema"
I see from the Support Ticket your problem with the restoration of the backup has now been resolved.